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"Really enjoyed this installment of the Digest. You hit home on more than one article. Keep up the great work."
Allan Lum, CCM
Waialae Country Club
Honolulu, Hawaii
"Norm, your tipping policy article was great! I really enjoyed the read and points made. Hope you and your family are well and enjoying some summer time!"
All the best,
Dennis Petrash, CCM
General Manager/COO
Westwood Country Club
"I just read your most recent article. Nice job - once again you've hit the nail on the head!"
Steve Van Buren, General Manager
The Ridge Club
Cincinnati, Ohio
"The January/February 2006 issue of Club Management Perspectives is outstanding. The interesting article on Terra Waldron, thought provoking “Concepts for Success” article, helpful article on Child Care and the tips on identifying a stroke and the reminder to learn from ones mistakes are all excellent. Bill your Partner’s Perspectives article was “right-on”- a great reminder. All the other articles and clips were interesting to read as well."
Keep up the great issues.
Best wishes for your continued success.
Brian Kroh, COO, General Manager
John's Island Club
Vero Beach, Florida
"I wanted to let you know that I truly enjoyed your article in the recent Club Management Perspectives Publication. I appreciate your publication. It is short and to the point with great information that one can use. In addition, it is a "classy" piece. Unlike other publications that are out there, which I will not mention."
Many regards!
Don Vance
"I truly enjoy reading my MCA newsletters. It is the best in the Club Industry."
David Cecil, CCM, General Manager
Fox Chapel Golf Club
Pittsburgh, Pennsylvania
"Your Club Management Perspectives is priceless!"
Eliot Burke, General Manager
Shawnee Country Club
Lima, Ohio
"Paul, I just read the latest issue of Director's Digest and was thrilled to see my first "published" body of work! The email you printed to which Don and Paul responded was mine. In your closing comments you referred to the "strength of club managers is with our collogues". What an understatement!
What Master Club Advisors has done for me (professionally and personally) over the past five years can never be repaid. The professionalism and thoughtfulness of every manager involved gives me the ability and confidence to be the success that I am. Thank you Paul, Bill, Norm and Ed for everything you do for all of us.
With all sincerity,"
Michael E. Babb, General Manager
The Memphis Country Club
Memphis, Tennessee
"Paul, I just wanted to give you feedback on your June/July issue of Directors’ Digest. It was fantastic!! I really liked how you made this publication so interesting by including Dave Stuckey’s newsletter article and the email exchange between the Board member and Ed Henderson. It is my opinion that this was one of the best industry newsletters that I have ever read because it wasn’t a bunch of recycled BS. It was real life information that I know that my Board will enjoy reading because both the Board member and manager can identify with it."
Nelson Scott, CCM, General Manager
Columbine Country Club
Columbine Valley, Colorado
"Paul, Just received and read the latest issue of DD. Great Job! The article on leadership truly hits the nail on the head. It should be mandatory reading for every member of CMAA. I can't wait to go buy the book. Keep up the good work. Thanks!"
Bill Langley, General Manager
The Club at Carlton Woods
The Woodlands, Texas
"Norm, I appreciate your reply. Both Ed and Bill have also replied, with sound advice, which is greatly appreciated. It is awesome for me to hear from all of you on this matter. Your time and wisdom is appreciated. Every one of you have replied with great advice. It certainly has helped me with my thought process. I am glad I have taken the time to rest on this matter, think about it and involve MCA. This "Ask the Manager" is pretty cool stuff! Also, your advice was consistent with my long time best friend and business partner, my wife of 32 years. Don't you love it! "
Best regards,
Name Withheld by Request
"Gentlemen, In my opinion, you put out absolutely the best newsletters I receive - and I believe I get most of them!"
Michael Masson
Baton Rouge Country Club
"Please pass my compliments to Philip Iannelli for his excellent article in your latest edition on 'Owners vs. Users'. Very applicable to many of us and one that I will make sure my Board reads!"
General Manager
Hong Kong Country Club
"I appreciate your providing me with recent copies of "Club Management Perspectives". I particularly learned a lot from Philip Iannelli's article Owners vs. Users.....The Battle for Direction. Wow, sounds like our situation all over again! Your "Anatomy of a Club Fire" certainly provided insight that I wish others in the Club had about you. "Maintaining a Long Term Relationship With Your Board, and How To Change Jobs Every Four Years" almost sounds like my track record at this Club... Hero to Goat in 4 years or less. Long term planning is indeed a must at this Club like all other clubs."
General Manager
Private Club in Tennesee
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